Warranty Policy

1. Battery Warranty

Black Leopard e-bike batteries are covered by a 2-year limited warranty against manufacturing defects.

The warranty period begins on the date the product is delivered to the original purchaser.

Normal reduction in battery capacity caused by regular use and aging is not considered a manufacturing defect.

2. Parts and Frame

Parts and frame-related issues will be reviewed based on the specific circumstances.

Within 15 Days of Delivery

If a part or frame develops a problem within 15 days of delivery, and the issue is confirmed to be caused by a manufacturing or product defect rather than customer misuse, Black Leopard will cover the reasonable cost of the approved replacement part and applicable shipping.

Examples of customer-caused damage include:

  • Accidents or collisions;
  • Abusive or aggressive riding;
  • Stunt riding;
  • Overloading;
  • Improper assembly;
  • Improper use;
  • Unauthorized modifications that cause the problem; or
  • Other physical damage caused by the customer.

After 15 Days

After 15 days, parts and frame issues will be reviewed case by case.

Depending on the cause of the issue and the product condition, the customer may be responsible for:

  • Replacement part costs;
  • Shipping costs; and/or
  • Repair costs.

Black Leopard Customer Support will review the available evidence and provide the applicable solution.

3. Free Gifts

Free gifts and complimentary promotional items are not covered by this warranty.

This includes accessories or products provided free of charge as part of a promotion.

4. Repair and Labor Costs

Repair and labor costs will be determined based on the cause of the problem.

If the available evidence confirms that the problem is caused by a manufacturing defect or another issue attributable to Black Leopard, Black Leopard may cover reasonable and pre-approved repair labor costs.

If the problem is caused by customer misuse, improper maintenance, accident, modification, or other customer-related reasons, repair costs will be the customer's responsibility.

Please contact Black Leopard before arranging paid repairs.

Repair expenses arranged without prior approval may not be reimbursed.

5. What Is Not Covered

This Limited Warranty does not cover damage or failure caused by:

  • Normal wear and tear;
  • Accidents or collisions;
  • Abuse or improper use;
  • Stunt or aggressive riding;
  • Overloading;
  • Improper assembly;
  • Improper maintenance;
  • Water damage or improper storage;
  • Improper charging;
  • Use of incompatible batteries, chargers, or components;
  • Unauthorized modifications that cause or contribute to the problem;
  • Damage caused by third-party repairs;
  • Cosmetic scratches, paint damage, or normal appearance changes; or
  • Other damage not caused by a manufacturing defect.

Wear items such as tires, inner tubes, brake pads, chains, grips, and similar consumable components are generally not covered for normal wear.

6. How to Submit a Warranty Claim

To request warranty service, please email:

support@b-leopard.com

Please provide:

  • Your order number;
  • Product model;
  • A description of the problem;
  • Clear photos and/or videos showing the issue; and
  • Product serial number if requested.

Additional information may be requested to help us diagnose the problem.

Please do not dispose of, modify, or repair the affected component before contacting Black Leopard.

7. Original Purchaser Only

This Limited Warranty applies only to the original purchaser who purchased the product directly from b-leopard.com.

The warranty is not transferable.

Products purchased second-hand or resold to another owner are not covered by this Limited Warranty.

8. Warranty Solutions

Depending on the problem, Black Leopard may provide:

  • Troubleshooting assistance;
  • Replacement parts;
  • Repair assistance;
  • Approved repair reimbursement; or
  • Another appropriate solution.

A warranty claim does not automatically qualify the customer for a full e-bike replacement or refund.

Returns and refunds are subject to our separate Return & Refund Policy.

9. Consumer Rights

Nothing in this Limited Warranty is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.