Return & Refund Policy
1. 15-Day Standard Return Policy
Black Leopard accepts eligible standard returns within 15 days from the date the product is delivered.
The 15-day period begins on the date the applicable shipping carrier marks the order as delivered.
A product is eligible for a standard return only if it meets all of the following requirements:
- The product remains completely unopened;
- The original shipping carton and factory packaging remain intact and undamaged;
- The product has not been removed from its original packaging;
- The product has not been assembled;
- The product has not been tested, ridden, or otherwise used;
- There are no signs of wear, dirt, scratches, tire marks, installation, or use;
- All original accessories, chargers, tools, keys, manuals, components, labels, protective materials, and included items remain complete and in their original condition; and
- The product remains suitable for resale as a brand-new product.
IMPORTANT: The 15-day return period is not a trial period. A product may not be opened, assembled, tested, ridden, or used and then returned for a standard return.
Once the original packaging has been opened, the product is no longer eligible for a standard return, even if the request is made within 15 days of delivery.
2. Opened Products Are Not Eligible for Standard Returns
Once a product has been opened, Black Leopard does not accept it for a standard return.
This rule applies even if the customer is still within the 15-day return period.
A product will be considered opened, assembled, or used if, for example:
- The shipping carton or factory packaging has been opened;
- The product has been removed from the original packaging;
- The e-bike has been partially or fully assembled;
- The product has been test-ridden, even for a short distance;
- The tires show contact with the ground or riding marks;
- Accessories or components have been installed;
- The product shows scratches, dirt, wear, or other signs of use; or
- The original packaging has been discarded or materially damaged.
Opened, assembled, tested, ridden, or used products are not eligible for standard returns based on reasons including:
- Change of mind;
- Personal preference;
- Size preference;
- Color or appearance preference;
- Riding experience;
- No longer wanting or needing the product;
- Finding another product or seller; or
- Similar non-defect-related reasons.
If the product has been opened and there is no defect, shipping damage, incorrect shipment, or other issue attributable to Black Leopard, the customer should arrange for resale of the product independently.
This section does not limit rights or remedies relating to defective, damaged, incorrectly shipped, or materially misrepresented products under applicable law or the Black Leopard Warranty Policy.
3. No Standard Returns After 15 Days
Black Leopard does not accept standard returns after 15 days from the date of delivery.
This applies even if:
- The product remains unopened;
- The product has never been assembled;
- The product has never been ridden;
- The original packaging remains intact; or
- The product remains in new condition.
After the 15-day return period has expired, standard returns will not be accepted for reasons such as:
- Change of mind;
- No longer wanting or needing the product;
- Purchasing the wrong model;
- Personal preference;
- Color or appearance preference;
- Riding preference;
- Finding another seller or product;
- Price changes after purchase; or
- Other non-defect-related reasons.
The 15-day standard return period will not be extended because a product remains unopened or unused.
If more than 15 days have passed since delivery and you experience a product, quality, mechanical, electrical, battery, or technical issue, please contact Black Leopard After-Sales Support:
support@b-leopard.com
Such issues will be reviewed under the applicable Black Leopard Warranty Policy, after-sales procedures, and applicable law.
A warranty or after-sales claim does not automatically entitle the customer to return the entire product for a refund.
4. Return Eligibility Summary
For clarity:
- Within 15 days + unopened + unused + packaging intact: May qualify for a standard return.
- Within 15 days + packaging opened: Standard return is not accepted.
- Within 15 days + assembled: Standard return is not accepted.
- Within 15 days + tested, ridden, or used: Standard return is not accepted.
- More than 15 days after delivery: Standard return is not accepted, even if unopened.
- Defect, shipping damage, incorrect shipment, or technical issue: Contact support@b-leopard.com.
Approved standard returns are subject to:
-
Customer-paid return shipping costs; and
-
A 10% restocking fee.
ORDER CANCELLATIONS AND MODIFICATIONS
5. Cancellation Before Shipment
Customers may request cancellation of an order before it has shipped by contacting:
support@b-leopard.com
We will make reasonable efforts to stop the order before shipment.
If the order is successfully canceled before it enters shipment, the customer will not be charged the 10% restocking fee.
Any eligible refund will be issued to the original payment method.
A cancellation request is not guaranteed until Black Leopard confirms that the order has been successfully canceled.
If the order has already been processed for shipment and can no longer be stopped, it will be handled under the post-shipment cancellation provisions below.
If Black Leopard is unable to ship an order within a promised shipment period and the customer elects to cancel in accordance with applicable law, any required refund will be handled in accordance with applicable law.
6. When an Order Is Considered Shipped
For purposes of this policy, an order is considered shipped once it has been transferred to the applicable fulfillment or shipping process and a shipping confirmation or tracking number has been issued.
Tracking information may not update immediately after a shipping label or tracking number is generated.
A delay in the carrier's first tracking scan does not necessarily mean that the order remains eligible for pre-shipment cancellation.
7. Order Modification
Customers who need to modify an order, including changing:
- Product model;
- Product color;
- Shipping address;
- Quantity; or
- Other order information,
should contact Black Leopard as soon as possible at:
support@b-leopard.com
We will make reasonable efforts to accommodate changes before shipment.
Once an order has entered fulfillment or shipment, Black Leopard may be unable to modify the order.
Customers are responsible for reviewing their order information carefully before completing checkout.
8. Cancellation After Shipment
If a customer requests cancellation after an order has already shipped, Black Leopard may no longer be able to stop delivery.
If the product is returned to Black Leopard due to a customer-requested cancellation after shipment, the return will generally be treated as a standard customer-requested return.
The customer may be responsible for:
- Applicable return shipping costs;
- Any additional carrier charges caused by cancellation, rerouting, or return-to-sender service; and
- The applicable 10% restocking fee.
Any refund will be processed only after the product has been returned to the designated warehouse and inspected.
The product must remain unopened and otherwise satisfy the return requirements in this policy.
9. Refused Deliveries
Customers should not refuse delivery of an order without first contacting Black Leopard.
If a customer refuses delivery for personal reasons, including change of mind or no longer wanting the product, the order may be treated as a customer-requested return.
The customer may be responsible for:
- Return-to-sender shipping charges;
- Additional carrier fees;
- Applicable return transportation costs; and
- The 10% restocking fee.
A refund, if eligible, will be processed after the product has returned to our designated warehouse and has been inspected.
If delivery is refused because the shipment is visibly and materially damaged, please contact Black Leopard immediately so that we can review the situation.
STANDARD RETURN PROCESS
10. How to Request a Return
To request an eligible return, contact:
support@b-leopard.com
The request must be submitted within 15 days of delivery.
Please provide:
- Full name;
- Order number;
- Email address associated with the order;
- Product name and model;
- Reason for return; and
- Photographs of the unopened product and original packaging, if requested.
Black Leopard may request reasonable information to verify return eligibility.
Do not ship a product back without prior return authorization from Black Leopard.
11. Return Authorization
Once a return request has been approved, Black Leopard will provide:
- Return authorization;
- Return shipping instructions;
- Return shipping label, where applicable; and
- Designated return warehouse information.
The customer must follow the instructions provided by Black Leopard.
Do not return merchandise to the LEOPARD RIDGE INC. corporate mailing address unless specifically instructed to do so.
Our corporate mailing address may be different from our return warehouse.
12. Return Shipping Costs
For standard returns caused by customer preference, change of mind, or another reason not attributable to Black Leopard:
The customer is responsible for all return shipping costs.
Black Leopard may provide the return shipping label.
The applicable return shipping cost may be:
- Deducted from the refund; or
- Paid separately by the customer.
Return shipping costs may vary based on:
- Product size;
- Product weight;
- Customer location;
- Return warehouse location;
- Carrier rates; and
- Other transportation requirements.
Customers should retain all return tracking information until the return and refund process has been completed.
13. 10% Restocking Fee
All eligible standard returns are subject to a 10% restocking fee.
The fee is calculated based on the actual product purchase price paid after applicable discounts and promotions.
Sales tax and separately charged shipping fees are excluded from the restocking fee calculation.
Example
If the actual purchase price was:
$1,500
The restocking fee would be:
$1,500 × 10% = $150
The refund would generally be calculated as:
Product Purchase Price − 10% Restocking Fee − Return Shipping Cost = Refund Amount
Applicable sales tax refunds will be handled in accordance with applicable law.
The 10% restocking fee does not apply when a return is caused by an error attributable to Black Leopard, including shipment of the incorrect product.
14. Original Shipping Charges
Any original shipping or delivery charges paid by the customer are generally non-refundable for standard customer-requested returns, except where otherwise required by applicable law or where the return results from an error attributable to Black Leopard.
If the order qualified for free shipping, there is no original customer-paid shipping charge to refund.
Additional shipping costs arising from customer-requested rerouting, delivery refusal, address corrections, or post-shipment cancellation may be deducted from the refund to the extent permitted by law.
15. Original Packaging Requirement
Customers must retain all original packaging during the 15-day return period.
This includes:
- Original shipping carton;
- Internal protective packaging;
- Foam inserts;
- Protective covers;
- Component packaging;
- Product labels; and
- Other original packaging materials.
For a standard return, all packaging must remain unopened, complete, intact, and suitable for safely transporting and reselling the product as new.
16. Return Inspection
Returned products will be inspected upon arrival at our designated warehouse.
Black Leopard will verify that:
- The product remains unopened;
- The packaging is intact;
- The product has not been removed;
- The product has not been assembled;
- The product has not been ridden or used;
- There are no signs of wear;
- All original components and accessories are complete; and
- The product remains suitable for resale as new.
If the returned product does not meet these requirements, Black Leopard may reject the standard return to the extent permitted by applicable law.
17. Refund Processing
After the returned product has been:
- Received at the designated return warehouse; and
- Inspected and confirmed to meet the return requirements,
Black Leopard will promptly initiate the refund.
For standard customer-requested returns, the following may be deducted:
- 10% restocking fee;
- Return shipping cost; and
- Other applicable customer-responsible transportation charges described in this policy.
The remaining eligible refund will generally be returned to the original payment method.
Once Black Leopard initiates the refund, the time required for funds to appear depends on the customer's:
- Bank;
- Credit card issuer;
- Debit card issuer;
- Payment processor;
- Financing provider; or
- Other payment provider.
Black Leopard does not control third-party processing times.
18. Refund Method
Refunds will generally be issued to the original payment method.
Black Leopard generally cannot issue refunds to a different:
- Credit card;
- Debit card;
- Bank account;
- PayPal account;
- Financing account; or
- Other payment account.
If the original payment method is unavailable, please contact Black Leopard Customer Support.
INCORRECT, DAMAGED, OR DEFECTIVE PRODUCTS
19. Incorrect Product Shipped
If Black Leopard sends a product different from the one ordered, contact:
support@b-leopard.com
Please provide:
- Order number;
- Product information; and
- Photographs of the product received.
If You Choose to Keep the Incorrect Product
Black Leopard may offer:
- Refund of an applicable price difference;
- A mutually agreed price adjustment; or
- Another mutually agreed resolution.
Any additional payment will only be processed with the customer's express knowledge and authorization.
If You Do Not Want to Keep the Incorrect Product
Black Leopard will:
- Provide a prepaid return label;
- Provide return instructions;
- Pay the return shipping cost; and
- Arrange shipment of the correct product once tracking confirms that the incorrect product has been accepted by the carrier and is in transit.
No 10% restocking fee will apply.
20. Shipping Damage
Customers should inspect the shipping carton and product promptly after delivery.
Visible shipping damage should be reported to Black Leopard within 48 hours of delivery whenever reasonably possible.
Please contact:
support@b-leopard.com
and provide:
- Order number;
- Photographs of the shipping carton;
- Photographs of the shipping label;
- Photographs of the damaged area;
- Photographs of the complete product; and
- Videos or additional information reasonably requested by Black Leopard.
Customers should retain all packaging materials while the claim is being reviewed.
Failure to report visible shipping damage promptly may affect our ability to pursue a carrier claim, but does not eliminate any rights that cannot legally be waived.
Shipping damage is handled separately from standard change-of-mind returns.
21. Defective or Technical Issues
If a product has a manufacturing defect, battery issue, electrical issue, mechanical issue, or other technical problem, please contact:
support@b-leopard.com
Black Leopard may request:
- Order number;
- Product model;
- Product serial number;
- Description of the issue;
- Photographs;
- Videos;
- Error codes; or
- Diagnostic information.
Product quality or technical claims may be handled under the applicable Black Leopard Warranty Policy.
Depending on the circumstances, possible remedies may include:
- Troubleshooting;
- Replacement parts;
- Repair;
- Component replacement; or
- Another appropriate warranty remedy.
A warranty or technical issue does not automatically entitle the customer to return the entire product for a refund.
22. Missing Parts or Accessories
If a shipment is missing parts, accessories, chargers, tools, or other included components, contact:
support@b-leopard.com
Black Leopard may provide:
- Missing parts;
- Replacement accessories;
- Replacement components; or
- Another reasonable resolution.
A missing component does not automatically require return of the entire e-bike.
ACCESSORIES, BATTERIES, AND PROMOTIONAL ITEMS
23. Accessories, Batteries, and Replacement Parts
Unless a product page expressly states a different return policy, accessories, batteries, chargers, replacement parts, and other separately purchased products are subject to the same 15-day unopened return requirement.
To qualify for a standard return, such products must:
- Remain unopened;
- Remain unused;
- Remain uninstalled;
- Be in complete original packaging; and
- Remain suitable for resale as new.
Approved standard returns of accessories, batteries, chargers, or parts are subject to:
- Customer-paid return shipping; and
- A 10% restocking fee.
Opened, installed, connected, charged, tested, or used products are not eligible for standard change-of-mind returns.
Defective products will be handled under applicable warranty and consumer protection procedures.
24. Promotional Gifts and Bundle Items
If an order includes:
- Free accessories;
- Promotional gifts;
- Bundle products;
- Bonus items; or
- Other products provided as part of a promotion,
all applicable promotional items must be returned together with the main product when required for an eligible standard return.
Promotional items must remain in their original condition.
If a promotional item is not returned, Black Leopard may deduct the stated or reasonable retail value of the unreturned item from the refund to the extent permitted by applicable law.
If the promotion has separate terms, those promotional terms may also apply.
OTHER RETURN CONDITIONS
25. Unauthorized Returns
Products returned:
- Without authorization;
- To an incorrect address;
- To the corporate mailing address without instructions;
- Through an unauthorized shipping method; or
- Without requested documentation
may be refused or delayed.
Black Leopard is not responsible for additional costs resulting from a customer's knowing failure to follow return instructions, except where otherwise required by law.
26. Return Shipping Damage
Customers must follow all return packaging and shipping instructions provided by Black Leopard.
If a customer fails to follow the provided instructions and the returned product is damaged as a result, the damage may affect return eligibility or refund amount to the extent permitted by applicable law.
This does not apply where damage is attributable to Black Leopard or where applicable law provides otherwise.
27. Fraudulent or Abusive Returns
Black Leopard reserves the right, to the extent permitted by law, to reject fraudulent or abusive return or refund requests.
Examples include:
- Returning a different product;
- Altering or removing serial numbers;
- Providing intentionally false information;
- Claiming a used or opened product is unopened;
- Returning incomplete merchandise;
- Removing or substituting original components;
- Submitting falsified photographs or shipping information; or
- Repeated fraudulent return activity.
Nothing in this section limits legitimate good-faith consumer claims.
28. Black Leopard Errors
When a return or replacement is required because of an error attributable to Black Leopard:
- Black Leopard will provide the applicable return label;
- Black Leopard will pay the applicable return shipping cost;
- The customer will not be charged the 10% restocking fee; and
- Black Leopard will provide an appropriate replacement, refund, repair, or other resolution based on the circumstances and applicable law.
29. Consumer Rights
This Return & Refund Policy describes Black Leopard's standard commercial return and refund procedures.
Nothing in this policy is intended to exclude, restrict, waive, or replace any consumer right, warranty, remedy, or legal protection that cannot lawfully be excluded, restricted, or waived under applicable federal or state law.
Where applicable law provides greater rights or protections, applicable law will control.