Shipping Policy
1. Shipping Area
Black Leopard currently ships eligible orders within the contiguous United States.
At this time, we cannot ship to:
- Alaska;
- Hawaii; or
- Puerto Rico.
Orders placed with shipping addresses in these locations may be canceled and refunded.
Additional delivery restrictions may apply where a carrier is unable to deliver due to geographic, transportation, battery, or other shipping limitations.
2. Free Shipping
Black Leopard provides free standard shipping on eligible orders shipped within our supported delivery area in the contiguous United States.
Customers located in Alaska, Hawaii, and Puerto Rico are not eligible for shipping because Black Leopard currently does not deliver to these locations.
If any special delivery service or additional carrier service requested by the customer results in additional charges, those charges may be the customer's responsibility.
3. Order Processing Time
After payment has been successfully received and the order has been confirmed, orders are generally processed and prepared for shipment within:
1–5 business days.
Business days generally exclude weekends and U.S. federal holidays.
Order processing may include:
- Payment verification;
- Order verification;
- Inventory confirmation;
- Warehouse processing;
- Product preparation; and
- Preparation for carrier pickup.
Processing time is separate from transportation time.
During holidays, major promotions, periods of unusually high order volume, or other exceptional circumstances, processing may take longer.
4. Estimated Delivery Time
After your order has been processed and shipped, estimated transportation time within the contiguous United States is generally:
3–7 business days.
Therefore, the normal estimated timeline may include:
Order Processing: 1–5 business days
Estimated Transportation: 3–7 business days
These timeframes are estimates and are not guaranteed delivery dates unless Black Leopard expressly states otherwise.
Actual delivery times may vary depending on the shipping destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances outside our reasonable control.
5. Shipping Confirmation and Tracking
Once your order has been shipped, Black Leopard will send a shipping confirmation email to the email address associated with your order.
The shipping confirmation email will generally include your:
- Tracking number;
- Shipping carrier; and
- Available shipment tracking information.
Please allow time for the carrier's tracking system to update after your tracking number is issued.
In some cases, tracking information may not show movement immediately after the shipping confirmation email is sent.
Customers are responsible for monitoring the tracking information provided for their order.
6. Multiple Shipments
Products included in the same order may occasionally be shipped separately.
For example:
- An e-bike and accessories may ship separately;
- Products may be fulfilled from different warehouses;
- Promotional items may arrive separately; or
- Different packages may be handled by different carriers.
Customers may therefore receive more than one tracking number for the same order.
If part of your order arrives before another item, please check all tracking information provided before reporting an item as missing.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please carefully verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number, if applicable;
- City;
- State;
- ZIP code;
- Telephone number; and
- Other relevant delivery information.
If you discover an error in your shipping address, please contact us immediately at:
support@b-leopard.com
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once the order has entered fulfillment or shipping.
8. Incorrect Address and Additional Shipping Costs
If a customer provides an incorrect, incomplete, or undeliverable shipping address, the customer may be responsible for any additional costs resulting from the error.
These costs may include:
- Carrier address correction fees;
- Package rerouting fees;
- Redelivery charges;
- Return-to-sender charges;
- Additional outbound shipping charges; and
- Other reasonable transportation costs resulting from the incorrect address.
Where permitted by applicable law, applicable charges may be collected separately or deducted from any refund resulting from the returned shipment.
Black Leopard is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.
9. Order Address Changes After Shipment
Once an order has shipped, Black Leopard may be unable to modify the shipping address.
If the shipping carrier permits an address change or package rerouting after shipment, additional carrier fees may apply.
Any additional fees resulting from a customer-requested address change after shipment are the customer's responsibility.
Please contact Black Leopard Customer Support before attempting to make significant delivery changes with the carrier.
10. Delivery Responsibility
Customers should monitor the tracking information provided by Black Leopard and make reasonable arrangements to receive their shipment.
Depending on the carrier and delivery location, large products such as e-bikes may require additional delivery coordination.
If delivery cannot be completed because of circumstances attributable to the customer, additional delivery, storage, redelivery, or return transportation costs may apply.
11. Refused Packages
Customers should not refuse delivery without first contacting Black Leopard Customer Support.
If a customer refuses an otherwise correct shipment for personal reasons, including:
- Change of mind;
- No longer wanting the product;
- Ordering the wrong product;
- No longer needing the product; or
- Other reasons not attributable to Black Leopard,
the refused shipment will be handled in accordance with the Black Leopard Return & Refund Policy.
The customer will be responsible for applicable return transportation or return-to-warehouse costs.
The applicable 10% restocking fee and other customer-responsible charges described in the Return & Refund Policy may also apply.
A refund, if eligible, will not be processed until the product has been returned to our designated warehouse and reviewed in accordance with the Return & Refund Policy.
12. Shipping Delays
Black Leopard makes reasonable efforts to process and ship orders within the estimated timeframes stated in this policy.
However, shipping or delivery delays may occur because of circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier delays;
- Transportation disruptions;
- Holiday shipping volume;
- Labor interruptions;
- Warehouse disruptions;
- Government actions;
- Road closures; or
- Other unexpected events.
Black Leopard is not responsible for carrier transit delays caused solely by circumstances outside our reasonable control, subject to applicable law.
If Black Leopard is unable to ship an order within the shipment period promised at the time of purchase, we will provide any notice, delay option, cancellation option, or refund required by applicable law.
13. Shipping Damage
Customers should inspect the shipping carton and product promptly after delivery.
If the package or product appears materially damaged during transportation, please contact Black Leopard Customer Support as soon as possible at:
support@b-leopard.com
Visible shipping damage should be reported within 48 hours of delivery whenever reasonably possible.
Please retain the original shipping carton and all packaging materials while the issue is being reviewed.
We may request:
- Your order number;
- Photos of the shipping carton;
- Photos of the shipping label;
- Photos of the damaged area;
- Photos of the complete product;
- Videos; and
- Other information reasonably necessary to evaluate the issue.
Shipping damage claims are handled separately from standard customer-requested returns.
14. Lost or Missing Shipments
If tracking information indicates that your package is significantly delayed, lost, or experiencing an unusual delivery issue, please contact:
support@b-leopard.com
Black Leopard may work with the applicable carrier to investigate the shipment.
Customers may be required to provide reasonable information necessary to assist with the carrier investigation.
If a shipment is confirmed lost, Black Leopard will determine the appropriate replacement, refund, or other resolution in accordance with the circumstances and applicable law.
15. Tracking Shows Delivered but Package Cannot Be Found
If carrier tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:
- Check the delivery location and surrounding areas;
- Check with household members, neighbors, building staff, or reception areas where applicable;
- Review carrier delivery information or delivery photographs, if available; and
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, please contact:
support@b-leopard.com
We may assist with a carrier investigation where appropriate.
16. Incorrect Product Received
If you receive a product different from what you ordered, do not assemble, ride, or use the product.
Please contact:
support@b-leopard.com
and provide your order number and photographs of the product received.
Incorrect shipments will be handled in accordance with the Black Leopard Return & Refund Policy.
If Black Leopard is responsible for shipping the incorrect product, Black Leopard will cover the applicable return shipping costs in accordance with our Return & Refund Policy.
17. Returns Must Be Authorized in Advance
All returns must be approved by Black Leopard before the product is shipped back.
If you wish to return a product, you must first contact:
support@b-leopard.com
and receive return authorization and return instructions from Black Leopard Customer Support.
Do not independently ship a product back to Black Leopard without contacting us first.
Once a return is approved, Black Leopard will provide the applicable:
- Return authorization;
- Return instructions;
- Return shipping label, where applicable; and
- Designated return warehouse address.
Returns sent without prior authorization may be refused or delayed.
All returns remain subject to the requirements of the Black Leopard Return & Refund Policy.
18. Corporate Address Is Not a Shipping or Return Warehouse
The LEOPARD RIDGE INC. corporate mailing address is not necessarily the location from which Black Leopard orders are shipped and is not the designated return warehouse.
Do not send products or returns to our corporate mailing address unless Black Leopard Customer Support specifically instructs you to do so.
Black Leopard may use different fulfillment and return warehouses depending on the product, order, or customer location.
Customers requesting a return must contact support@b-leopard.com and obtain the correct return warehouse information before shipping any product back.
19. Return and Refund Policy
Shipping-related returns, refused shipments, customer-requested returns, return transportation charges, and restocking fees are governed by the Black Leopard Return & Refund Policy.
In particular:
- Standard returns must be requested within 15 days of delivery;
- Products must remain unopened to qualify for a standard return;
- Opened products are not eligible for standard change-of-mind returns;
- Customers are responsible for return shipping costs for eligible standard returns;
- Eligible standard returns are subject to a 10% restocking fee; and
- Returns must be approved by Black Leopard before being shipped back.
Please review our complete Return & Refund Policy before placing an order.